Refund Policy

At Liebhaber & Company, we want you to feel completely confident in your bow. If it isn't the right fit, we're happy to help with a return or exchange under the terms below.

Standard Returns

Bows, cases, and accessories purchased from us may be returned within 30 days of the delivery date for a full refund or exchange, less any applicable trial or shipping fees. To qualify for a return:

●      The item must be only lightly-used and in its excellent condition, with no signs of wear, dirty hair, damage, dings, and non-original rehair.

●      The item must include all original packaging, documentation.

●      The 30-day window begins on the date the item is delivered to you.

Items that do not meet these conditions may be subject to a restocking or handling fee, calculated based on the item's condition, or may be declined and returned to you at your expense.

How to Start a Return

Email contact@liebhaberandco.com with your order number and the reason for your return. We'll confirm eligibility and provide return instructions, including where to send the item.

You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect, in which case we will cover return shipping costs.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, except where the return is due to our error.

Exchanges

If you'd like a different bow, model, or accessory, let us know when you request your return and we'll help you find the right fit. Exchanges follow the same 30-day, original-condition requirements as standard returns.

Items Not Eligible for Return

• Custom, personalized, or made-to-order bows (including custom colors, engravings, or bespoke builds).

• Rosin, humidity packs, and cleaning cloths that have been opened or used.

• Gift cards.

Custom and made-to-order bows are final sale due to their personalized nature, and cannot be canceled, modified, or returned once the order is placed, except as required by the manufacturer's warranty.

Damaged or Defective Items

If your bow arrives damaged or defective, contact us at contact@liebhaberandco.com within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost to you.

Questions

Reach out to contact@liebhaberandco.com and we'll be glad to help.