Support

Whether you're choosing your first bow or need help with an order already in hand, our team is here to help.

 

Contact Us

●      Email: contact@liebhaberandco.com

●      Hours: Monday–Friday, 9am–5pm PST

●      Mailing Address: 2723 Adams Avenue, San Diego, CA, USA

We typically respond to emails within one business day.

 

Choosing a Bow

Not sure which bow is right for you? Tell us your instrument, playing level, budget, and tone preferences, and we'll help narrow down the best options.

 

Order & Shipping Questions

For questions about order status, shipping timelines, or tracking, email us with your order number and we'll get you an update. Most in-stock orders ship within 1–2 business days; custom and made-to-order bows may take longer, and estimated timelines are noted on the product page. Shipping speed is determined by the individual manufacturer but we encourage our suppliers to move quickly with your order.

 

Returns, Exchanges & Warranty

See our Refund Policy and Warranty Information pages for details on returns, exchanges, and manufacturer warranty coverage. Our support team can also walk you through either process directly.

 

Feedback

We're always looking to improve. If you have feedback about your experience with Liebhaber & Company, we'd love to hear it at contact@liebhaberandco.com.